Refund and Returns Policy

Overview

Thank you for shopping with EPIC GRID SDN. BHD. We strive to ensure your complete satisfaction with every purchase. Please review our Return, Refund & Cancellation Policy carefully to understand your rights and obligations when returning or cancelling an order.

1. CANCELLATION POLICY

You may cancel your order within 12 hours of placing it, provided the order has not yet been processed or shipped. To request a cancellation:

  • Email us at: epic.grid@outlook.com
  • Subject Line: “Order Cancellation Request – [Order Number]”
  • Include: Your full name, order number, and reason for cancellation.

Once your cancellation request is received within the 12-hour window, we will process it, and a full refund will be issued to your original payment method within 5-7 business days.

Note: If your order has already been processed or shipped, you will need to follow our Return & Refund Policy instead.

2. RETURN & REFUND POLICY

We accept returns and provide refunds for eligible products within 30 days of the original purchase date.

Eligibility for Returns & Refunds:

  • The product must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order number/invoice) must be provided.
  • Certain products (e.g., perishable goods, personalized items) may be exempt from returns.

How to Initiate a Return:

  1. Contact Us: Email epic.grid@outlook.com within 30 days of receiving your order.
    • Subject Line: “Return Request – [Order Number]”
    • Include: Your name, order number, product details, and reason for return.
  2. Approval: Our team will review your request and provide return instructions if approved.
  3. Return Shipment: Once approved, ship the product back to:EPIC GRID SDN. BHD.
    8, JALAN PERNIAGAAN 1,
    PUSAT PERNIAGAAN ALMA,
    14000 BUKIT MERTAJAM,
    PULAU PINANG, MALAYSIA.

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5-10 business days.
  • Shipping costs (if applicable) are non-refundable unless the return is due to a defective or incorrect item.

3. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded unless defective or incorrect:

  • Used or damaged products.
  • Products not in their original packaging.
  • Items purchased beyond the 30-day return window.

4. DAMAGED OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. Provide:

  • Photos/videos of the issue.
  • Order number and product details.

We will arrange a replacement or refund at no additional cost to you.

5. CONTACT US

For any questions regarding returns, refunds, or cancellations, please contact:

EPIC GRID SDN. BHD.
📧 Email: epic.grid@outlook.com
📍 Address: 8, JALAN PERNIAGAAN 1, PUSAT PERNIAGAAN ALMA, 14000 BUKIT MERTAJAM, PULAU PINANG, MALAYSIA.

We reserve the right to modify this policy at any time. Please check our website for the latest updates.

Thank you for choosing EPIC GRID SDN. BHD.!